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SERVICES

Australian WordPress Support

Reliable, local expertise exactly when you need it

Need support for your WordPress website?

We provide our clients with ongoing, reliable and exceptionally affordable website support, delivered under highly competitive turnaround policies.
Let us help with fixes, updates, new features, performance, security, migrations and much more. Unrivalled Australian wordpress support.

A great support team is an asset to your businesss

Working with us means you have a highly technical, expert development team at your fingertips, to engage as you need ad-hoc or to work together on a daily basis. Here’s what you can expect from Mainstay Digital’s WordPress support team:

Support Benefits

Great to work with

We’re a great crew, and like to keep it real. Friendly and professional, we aim to build long term working relationships with our clients as trusted their partners.

WordPress experts

Deep experience team-wide, from senior engineers through to junior developers in WordPress CMS, consistently taking it to new heights.

Rapid response

Rapid communications, responses and timely updates are a key factor in our top-notch service delivery.

Competitive

We work hard to keep our rates some of the most competitive in the industry, and to constantly deliver value, whatever your budget.

Strictly in-house

Australian owned and operated, based in Geelong, Melbourne and Perth. Our team is all local, no offshore, and we work with clients across the country.

No lock in contracts

In-built flexibility with all of our services, from MVP development through to maintenance and support, you’re always free to choose your own direction.

Does managing your site feel harder than it needs to be?

In ways like:

  • Unsustainable fees or retainers from existing providers
  • Poor communications from your agency, freelancer or offshore team
  • Quality of deliverables is sub-par, buggy or missing deadlines
  • Blocked by internal processes
  • Not getting the technical expertise, rationale or direction you need

It needn’t be. We pride ourselves on providing unrivalled web support, day in, day out, for businesses large and small. And don’t risk sub standard work from offshore providers. Our 100% Australian WordPress support team has a breadth and depth of skills to tackle any situation.

Working with us

WordPress support is one of core service offerings. It’s with this team that many day-to-day problems are solved and we form fantastic long term relationships with our clients. The emphasis is on rapid communications, turnarounds and quality.

 

For many of our clients, we work as a fully integrated extension of their team.

 

If you’re looking for a new development partner, it’s also a great place to start. Resolving legacy issues, auditing and improving systems, making small but effective enhancements is a core service of Mainstay, and often an ideal place to kickstart a great working relationship.

 

All support and maintenance services are governed by SLAs, underpinning our commitment to respond quickly, and our transparent approach ensures there are no hidden costs or prohibitive fees.

“Working with Mainstay was an absolute game-changer for our website redevelopment project. Despite a tight timeframe, their team became an integral part of our business, seamlessly managing the project with a proactive approach that kept everything on track. They take the time to educate marketing and product teams on new functionality and accessibility and the final outcome exceeded all our expectations. We couldn’t have asked for a better partner!”
Alex Fagan – Marketing Specialist, State Trustees

Key services

Fixes & remediation

Have a wish list for your site a mile long? New features, improved performance, bugfixes – let us take it on and make you smile.

New features & functionality

We can scope out improvements, provide technical guidance and implement new functionality or a new initiative.

Website Maintenance features & functionality

Ensure your site is patched, up to date, secure and humming. See our maintenance page for full details on how we manage your site.

Legacy issues & refactoring

Perhaps your site just wasn’t built right the first time. We can undertake a code assessment and refactor spaghetti code, or rebuild functionality cleanly from scratch.

Technical support

Contact our tireless support crew for help with bug fixes, website administration, content updates – and we operate under highly competitive SLAs.

Website security

Ensure your site and data are highly secure and safe. We provide security audits, reports and implement a wide range of security measures based on your needs.

WordPress hosting

We also host and maintain many of our Support clients. See our Website Hosting page for full details on a tailored hosting solution for your site.

Content updates

Need an extra pair of hands or some help with content updates? Just get in touch via support@mainstay.digital

Website performance

Traffic retention, SEO and great UX all need a fast and responsive site. We’ll optimise it to the nth degree to ensure it’s performing to potential.

Email migration & account setup

If you’re looking to switch out of your tired old cPanel email client and move to Gmail or Office365, let us handle the grunt work of migration.

Website training

Face to face training, written guides or recorded Looms are part of the service. Any aspect you need a hand with, just reach out.

Website integration

Integration between systems is integral to business operations and efficiency. We integrate your site with 3rd party websites, platforms, systems and repos.

Get in touch

Our Guarantee

We offer 12 month warranty on projects, as well as
a money back guarantee period to prove our ability,
give you peace of mind, and zero risk.

FAQs

Do you have website support packages?
No we don’t. We believe there should be no wasted dollars on unused monthly support hours. For this reason, we bill only for what’s used, and therefore only for what you need.
How do I contact my support team?
Support requests can be submitted to support@mainstay.digital. A ticket is then raised with a unique ID. Communications and pertinent information is then all captured on the individual task.
Does time accrue month to month?
As we bill ad-hoc so there’s no need to worry about unused monthly hours.
What are your rates?
We bill a flat $105 + GST per hour for WordPress website support.
What if another agency has built my site, or it’s not hosted with Mainstay Digital?
No worries at all – we manage lots of sites on 3rd party hosting. We’ll conduct a free of charge audit to assess what’s involved with supporting and maintaining your site.
What happens if I have an urgent issue or my site is down?
If a support request is deemed business-critical, you can include “URGENT” in the subject line and the request will be actioned with immediate priority. Response to the ticket submission will be within 1 hour and rectification as soon as possible. You can also escalate to a team member and reach them by phone if required.
Are there any lock-in contracts?
No. None at all. If you’re unhappy with anything, you’re under no obligation to continue with our website support services.
What are your SLAs?

Support requests assume up to 1 hour is pre-approved for investigation and rectification. In the event more time is needed, we advise an estimate and seek approval before progressing, or provide an estimate for a project. We’ll acknowledge submission within 2 hours, with our reach goal within 1 hour. If we have questions or need clarification we’ll include in the acknowledgment. Issue resolution or action policy is within 48 hours, with our reach goal on the day / 8 hours.

When is Support available?
Support is available from 8.30am – 5.30pm, Monday to Friday. Out of hours support is an option, however it is subject to limitations on weekends and public holidays, availability, and must be scheduled.
What can your WordPress Support service be used for?
Support can be used for functional changes or fixes, site administration, migrations, security, performance, and any other technical support.
CASE STUDY

CatholicCare Victoria

CatholicCare Victoria’s existing website had become a significant barrier to their mission. The proprietary platform they were using was inflexible, outdated, and difficult for internal teams to manage. It was time for a new design, a scalable platform and to reposition the business.

View case study →

Featured

advanced-piping-systems
CASE STUDY

Evolving a mission-critical workflow platform for industrial manufacturing

Advanced Piping Systems
CASE STUDY

Ongoing website development partnership

Fairhaven Homes
CASE STUDY

New brand, new website

State Trustees

Where to from here?

Get in touch

Arrange your free 20 minute discovery session at a time that best suits you.

Tell us about you

Explore business and project requirements, goals
and what you’re looking to achieve.

FREE audit

We review your existing site or application at a code
level and provide a comprehensive report.

Plan and GO

With a roadmap in place, work with our team to 
evolve, advance and grow your business.

Get in touch

We’ll happily arrange a time for a call
 or meet, provide you with a scope of 
work and estimate, or give you some
 expert advice.

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