We provide expert website support for businesses and organisations across Australia. Our web support services cover everything required to keep your website or web application running smoothly, from fixes and updates through to performance, security and ongoing improvements.
Mainstay Digital acts as an extension of your team, providing reliable, on-demand website support without lock-in contracts or wasted monthly fees.
Whether you need occasional help or ongoing technical support, our local Australian team is available to respond quickly, resolve issues, and help your site evolve over time.
We support WordPress websites and custom web applications, including systems built through our web application development services, ensuring they remain secure, stable and fit for purpose over time.
Professional website support means having a reliable, highly technical team available when you need it. With Mainstay Digital, you can engage our website support team ad-hoc or ongoing basis, for day-to-day fixes, urgent issues, or continuous improvement of your site or web application.
Highly technical, experienced developers supporting WordPress websites and custom web applications, from day-to-day fixes through to complex issues.
Rapid acknowledgement, clear updates and defined SLAs ensure issues are addressed quickly and transparently.
Engage us ad-hoc or ongoing, without monthly retainers or wasted hours. You only pay for what you use.
Australian-owned and operated, with in-house developers based in Geelong, Melbourne and Perth.
We focus on building long-term relationships with our clients, not quick fixes. Our website support is designed to improve reliability, performance and security over time.
“We have worked with Mainstay for ongoing support and maintenance and two major projects. We have no hesitation in recommending their services. They act as an extension of our business, keeping our commercial goals and needs in mind and continuing to evolve our ways of working to meet all of our many project needs. ”Chelsey Quartermain – Head of Marketing, HunterMoss
We offer 12 month warranty on projects, as well as a money back guarantee period to prove our ability, give you peace of mind, and zero risk.
Working with us means you have a highly technical, expert development team at your fingertips, to engage as you need ad-hoc or to work together on a daily basis. Here’s what you can expect from Mainstay Digital’s website support team:
If you have a backlog of requirements or need ongoing support, we’ll set you up with your own job board in Clickup.
You can even have direct access and a dedicated channel to chat with our team.
Bug fixes, issue resolution, content updates, minor improvements and ongoing remediation work to keep your site stable and functional.
Core, plugin and dependency updates, testing, patching and website maintenance to keep your website secure, compatible and up to date.
Scoping and implementing new functionality, improvements and refinements as your needs evolve.
Speed, responsiveness and performance improvements to support good UX, SEO and conversion.
Security audits, hardening, monitoring and rapid response to incidents or vulnerabilities.
Support for hosting environments, server issues, domain and email migrations, and infrastructure-related tasks.
Connecting your website with third-party systems, platforms and services to support business workflows.
Website training, documentation and day-to-day technical assistance for your team.
Proactive advice, technical guidance and prioritisation to help your website improve steadily over time, rather than just reacting to issues as they arise.
Fairhaven Homes is a well-established Victorian home builder with 25 display locations and a diverse portfolio of tailored home designs.
Website support is one of core service offerings. It’s with this team that many day-to-day problems are solved and we form fantastic long term relationships with our clients. The emphasis is on rapid communications, turnarounds and quality.
For many of our clients, we work as a fully integrated extension of their team.
If you’re looking for a new development partner, it’s also a great place to start. Resolving legacy issues, auditing and improving systems, making small but effective enhancements is a core service of Mainstay, and often an ideal place to kickstart a great working relationship.
All support and maintenance services are governed by SLAs, underpinning our commitment to respond quickly, and our transparent approach ensures there are no hidden costs or prohibitive fees.
Website support covers the ongoing technical care of a website or web application. This includes fixes, updates, maintenance, performance improvements, security issues and enhancements as they arise, ensuring your site remains stable, secure and fit for purpose over time.
Yes. Website support and web support are often used interchangeably. Both refer to the ongoing technical support, maintenance and improvement of a website or web application. At Mainstay Digital, our website support services cover everything typically included under web support.
No we don’t. We believe there should be no wasted dollars on unused monthly support hours. For this reason, we bill only for what’s used, and therefore only for what you need.
Support requests can be submitted to support@mainstay.digital. A ticket is then raised with a unique ID. Communications and pertinent information is then all captured on the individual task.
We bill a flat $105 + GST per hour for WordPress website support, and $105 per hour plus GST for custom application support.
No worries at all – we manage lots of sites on 3rd party hosting. We’ll conduct a free of charge audit to assess what’s involved with supporting and maintaining your site.
If a support request is deemed business-critical, you can include “URGENT” in the subject line and the request will be actioned with immediate priority. Response to the ticket submission will be within 1 hour and rectification as soon as possible. You can also escalate to a team member and reach them by phone if required.
Support requests assume up to 1 hour is pre-approved for investigation and rectification. In the event more time is needed, we advise an estimate and seek approval before progressing, or provide an estimate for a project. We’ll acknowledge submission within 2 hours, with our reach goal within 1 hour. If we have questions or need clarification we’ll include in the acknowledgment. Issue resolution or action policy is within 48 hours, with our reach goal on the day / 8 hours.
Support is available from 8.30am – 5.30pm, Monday to Friday. Out of hours support is an option, however it is subject to limitations on weekends and public holidays, availability, and must be scheduled.
Support can be used for functional changes or fixes, site administration, migrations, security, performance, and any other technical support.
Arrange your free 20 minute discovery session at a time that best suits you.
Explore business and project requirements, goals and what you’re looking to achieve.
We review your existing site or application at a code level and provide a comprehensive report.
With a roadmap in place, work with our team to evolve, advance and grow your business.
"*" indicates required fields