We provide expert website support for organisations across Australia, covering fixes, updates, performance, security, and ongoing improvements.
Our website support services are delivered on demand, with no lock-in contracts, giving you access to a reliable technical team when needed.
We support WordPress websites and custom web applications, ensuring they remain secure, stable, and able to evolve over time.
Website support is on-demand technical work delivered through a helpdesk model, including fixes, updates, and functional changes. Unlike maintenance, which is scheduled and proactive, support addresses issues, requests, and day-to-day operational needs as they arise.
Professional website support means having a reliable, highly technical team available when you need it. With Mainstay Digital, you can engage our website support team on an ad-hoc or ongoing basis for day-to-day fixes, urgent issues, or continuous improvement of your site or web application, often guided by insights from a website health check.
Highly technical, experienced developers supporting WordPress websites and custom web applications, from day-to-day fixes through to complex issues.
Rapid acknowledgement, clear updates and defined SLAs ensure issues are addressed quickly and transparently.
Engage us ad-hoc or ongoing, without monthly retainers or wasted hours. You only pay for what you use.
Australian-owned and operated, with in-house developers based in Geelong, Melbourne and Perth.
We focus on building long-term relationships with our clients, not quick fixes. Our website support is designed to improve reliability, performance and security over time.
Bug fixes, issue resolution, content updates, minor improvements and ongoing remediation work to keep your site stable and functional. We support a wide range of CMS and custom environments, including sites built through our WordPress development services.
Core, plugin and dependency updates, testing, patching and website maintenance to keep your website secure, compatible and up to date.
Scoping and implementing new functionality, improvements and refinements as your needs evolve. For new builds or larger upgrades, understanding website development costs helps set realistic expectations early.
Speed, responsiveness and performance improvements to support good UX, SEO and conversion. See our guide on why page speed matters.
Security audits, hardening, monitoring and rapid response to incidents or vulnerabilities. See our practical WordPress security guide.
Support for hosting environments, server issues, domain and email migrations, and infrastructure-related tasks.
Connecting your website with third-party systems, platforms and services to support business workflows, including automation and integration approaches.
Website training, documentation and day-to-day technical assistance for your team.
Proactive advice, technical guidance and prioritisation to help your website improve steadily over time, rather than just reacting to issues as they arise. Where appropriate, this can extend into workflow optimisation, system integrations and AI-driven processes delivered through our AI automation services.
“We have worked with Mainstay for ongoing support and maintenance and two major projects. We have no hesitation in recommending their services. They act as an extension of our business, keeping our commercial goals and needs in mind and continuing to evolve our ways of working to meet all of our many project needs. ”Chelsey Quartermain – Head of Marketing, HunterMoss
We offer 12 month warranty on projects, as well as a money back guarantee period to prove our ability, give you peace of mind, and zero risk.
Working with us means you have a highly technical, expert development team at your fingertips, to engage as you need ad-hoc or to work together on a daily basis. Here’s what you can expect from Mainstay Digital’s website support team:
If you have a backlog of requirements or need ongoing support, we’ll set you up with your own job board in Clickup.
You can even have direct access and a dedicated channel to chat with our team.
Fairhaven Homes is a well-established Victorian home builder with 25 display locations and a diverse portfolio of tailored home designs.
Website support is one of our core service offerings, where day-to-day issues are resolved and long-term relationships are built through fast communication, reliable turnaround and high-quality delivery.
For many of our clients, we operate as a fully integrated extension of their team.
If you’re looking for a new development partner, it’s also a great place to start. Resolving legacy issues, auditing and improving systems, and making small but effective enhancements is a core part of our approach, often supported by an initial website health check.
All support and maintenance services are governed by SLAs, underpinning our commitment to respond quickly, while ensuring a transparent, no-surprises approach to delivery.
Website support covers the ongoing technical care of a website or web application. This includes fixes, updates, maintenance, performance improvements, security issues and enhancements as they arise, ensuring your site remains stable, secure and fit for purpose over time. See what website maintenance actually involves.
Yes. Website support and web support are often used interchangeably. Both refer to the ongoing technical support, maintenance and improvement of a website or web application. At Mainstay Digital, our website support services cover everything typically included under web support, alongside structured website maintenance where required.
No we don’t. We believe there should be no wasted dollars on unused monthly support hours. For this reason, we bill only for what’s used, and therefore only for what you need.
Support requests can be submitted to support@mainstay.digital. A ticket is then raised with a unique ID. Communications and pertinent information is then all captured on the individual task.
We bill a flat $105 + GST per hour for WordPress website support, and $105 per hour plus GST for custom application support.
No worries at all – we manage lots of sites on 3rd party hosting. We’ll conduct a free of charge audit to assess what’s involved with supporting and maintaining your site via a website health check.
If a support request is deemed business-critical, you can include “URGENT” in the subject line and the request will be actioned with immediate priority. Response to the ticket submission will be within 1 hour and rectification as soon as possible. You can also escalate to a team member and reach them by phone if required.
Support requests assume up to 1 hour is pre-approved for investigation and rectification. In the event more time is needed, we advise an estimate and seek approval before progressing, or provide an estimate for a project. We’ll acknowledge submission within 2 hours, with our reach goal within 1 hour. If we have questions or need clarification we’ll include in the acknowledgment. Issue resolution or action policy is within 48 hours, with our reach goal on the day / 8 hours.
Support is available from 8.30am – 5.30pm, Monday to Friday. Out of hours support is an option, however it is subject to limitations on weekends and public holidays, availability, and must be scheduled.
Support can be used for functional changes or fixes, site administration, migrations, security, performance, and any other technical support.
Arrange your free 20 minute discovery session at a time that best suits you.
Explore business and project requirements, goals and what you’re looking to achieve.
We review your existing site or application at a code level and provide a comprehensive report.
With a roadmap in place, work with our team to evolve, advance and grow your business.
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