WCAG 2.2 website accessibility services
Accessible digital platforms built for compliance, usability and long-term governance
We provide WCAG 2.2 website accessibility services for businesses and organisations that need their websites and web applications to be inclusive, compliant and usable by everyone.
Website accessibility is about removing barriers for people with disability — including visual, auditory, cognitive and physical impairments — so digital services can be perceived, understood, navigated and interacted with effectively. For organisations, accessibility is also about risk management, governance and delivering equitable access to information and services.
Mainstay Digital helps organisations assess, remediate and maintain accessibility across websites, web applications and digital platforms, using practical, standards-based approaches that support long-term compliance and continuous improvement.
Why website accessibility matters
Website accessibility
ensures that people with disability can access and use digital services on equal terms. It also improves usability more broadly — benefiting users on mobile devices, older users, people with temporary impairments, slow connections or non-standard environments.
The World Wide Web Consortium (W3C) defines accessibility through the WCAG (Web Content Accessibility Guidelines), based on the POUR principles:
- Perceivable
- Operable
- Understandable
- Robust
WCAG standards are the globally accepted benchmark for accessible digital experiences and are widely referenced in Australian public sector policy, procurement frameworks and complaints processes.
Approximately 18% of Australia’s adult population lives with some form of disability. For organisations delivering public-facing services, accessibility is no longer optional — it is an essential part of responsible digital delivery.
WCAG 2.2 and organisational obligations
WCAG conformance levels are defined as A, AA and AAA, with WCAG 2.2 AA now the most commonly expected standard for public sector bodies, government-funded organisations and many large institutions.
- WCAG 2.2 expands expectations around:
- focus visibility and keyboard navigation
- target sizes and touch interactions
- cognitive accessibility considerations
- consistency and predictability in interfaces
For organisations, accessibility obligations are often driven by:
-
procurement and funding requirements
-
complaints and legal risk
-
reputational considerations
-
internal governance and assurance processes
Accessibility is not achieved through a single audit or plugin. It requires ongoing attention as content, features and technologies change.
What our website accessibility services cover
Accessibility audits
Manual and automated WCAG 2.2 accessibility audits to identify issues across templates, components, content and user flows. Findings are prioritised based on risk, impact and effort.
Accessibility remediation
Implementation of recommended fixes across code, templates, content and components. Remediation is staged and tested to ensure changes are safe, effective and do not introduce regressions.
Accessible design and development, automation & systems
Accessibility built into new website builds, redesigns and application development from the outset — reducing risk and cost compared to retrofitting later.
Content and CMS accessibility evolution, performance & security
Guidance and configuration to support accessible content creation within CMS platforms. This includes editor patterns, component constraints and governance approaches that prevent accessibility degradation over time.
Ongoing support and maintenance services are available to ensure your platform continues to evolve safely over time.
Ongoing accessibility monitoring
Accessibility is not static. We help organisations monitor and maintain accessibility as content, features and dependencies change, integrating accessibility into ongoing support and maintenance workflows.
Reporting and documentation
Clear, WCAG-mapped reporting suitable for internal governance, procurement assurance and stakeholder communication.
Experience
Audit, remediation and ongoing accessibility — how it fits together
Accessibility work typically falls into three connected phases:
-
Audit — identifying accessibility issues and risks
-
Remediation — fixing issues and improving conformance
-
Ongoing accessibility — preventing regression as sites evolve
Many organisations stop after the audit phase. In practice, accessibility degrades quickly without governance, training and ongoing oversight.
We treat accessibility as part of long-term digital stewardship — working alongside website support and maintenance to ensure accessibility improvements are sustained, not lost over time.
How we deliver accessibility work
Our accessibility work is grounded in real-world constraints, technical realities and organisational priorities.
-
Review of existing platforms, templates and content
-
Manual testing combined with automated tooling
-
Clear prioritisation of issues based on risk and impact
-
Staged remediation to reduce disruption
-
Verification and retesting against WCAG criteria
-
Clear reporting and sign-off
Where changes are higher risk, remediation is tested in staging environments before deployment.
Accessibility across websites, applications and platforms
We deliver accessibility services across:
-
organisational websites
-
web applications and portals
-
internal and external digital tools
-
CMS-driven platforms and headless architectures
-
legacy systems built by third parties
We regularly work with existing platforms and inherited codebases, helping organisations improve accessibility without unnecessary rebuilds.
Why Mainstay Digital
Accessibility as part of digital stewardship
Technical, in-house expertise
Risk-aware delivery
FAQs
Website accessibility is the practice of designing, building and maintaining digital platforms so people with disability can use them effectively. It includes technical, content and design considerations guided by WCAG standards.
WCAG provides the standard used to assess accessibility. True accessibility requires ongoing attention beyond a single compliance snapshot.
Most organisations start with an audit to understand their current position. Remediation then addresses identified issues. Ongoing accessibility ensures improvements are sustained.
Yes. We regularly audit and remediate sites built by other agencies and hosted on third-party infrastructure.
Yes. Content changes, feature updates and dependency upgrades can all introduce new accessibility issues. Ongoing oversight is essential.
Read more
Where to from here?
Get in touch
Arrange your free 20 minute discovery session at a time that best suits you.
Tell us about you
Explore business and project requirements, goals and what you’re looking to achieve.
FREE audit
We review your existing site or application at a code level and provide a comprehensive report.
Plan and GO
With a roadmap in place, work with our team to evolve, advance and grow your business.
Get in touch
Contact form
"*" indicates required fields