Reliable, local expertise exactly when you need it.

Need support for your website?
We provide our clients with ongoing, reliable and exceptionally affordable website support, delivered under highly competitive turnaround policies.

Let us help with fixes, updates, new features, performance, security, migrations and much more.




Working with us means you have a highly technical, expert development team at your fingertips, to engage as you need ad-hoc or to work together on a daily basis. Here’s what you can expect from Mainstay Digital’s support team:

Great to work with

We’re a great crew, and like to keep it real. Friendly and professional, we aim to build long term working relationships with our clients as trusted their partners.

Wordpress experts

Deep experience team-wide, from senior engineers through to junior developers in WordPress CMS, consistently taking it to new heights.

Rapid response

Rapid communications, responses and timely updates are a key factor in our top-notch service delivery.


We work hard to keep our rates some of the most competitive in the industry, and to constantly deliver value, whatever your budget.

Strictly in-house

Australian owned and operated, based in Geelong, Melbourne and Perth. Our team is all local, no offshore, and we work with clients across the country.

No lock in contracts

In-built flexibility with all of our services, from MVP development through to maintenance and support, you’re always free to choose your own direction.


Is your time being wasted with:

Unsustainable fees or retainers from existing providers

Poor communications from their agency, freelancer or offshore team

Quality of deliverables is sub-par, buggy or missing deadlines

Struggling to get things done internally

Unsustainable fees or retainers from existing providers

Not getting the technical expertise, rationale or direction you need

It needn’t be. We pride ourselves on providing unrivalled web support, day in, day out, for businesses large and small. And don’t risk sub standard work from offshore providers. Our 100% Australian team has a breadth and depth of skills to tackle any situation.


App fixes & remediation

Have a wish list for your site a mile long? New features, improved performance, bugfixes – let us take it on and make you smile.

New features & functionality

We can scope out improvements, provide technical guidance and implement new functionality or a new initiative.

Website Maintenance

Ensure your site is patched, up to date, secure and humming. See our maintenance page for full details on how we manage your site.

Legacy issues & refactoring

Perhaps your site just wasn’t built right the first time. We can undertake a code assessment and refactor spaghetti code, or rebuild functionality cleanly from scratch.

Technical support

Contact our tireless support crew for help with bug fixes, website administration, content updates – and we operate under highly competitive SLAs.

Website security

Ensure your site and data are highly secure and safe. We provide security audits, reports and implement a wide range of security measures based on your needs.

WordPress hosting

We also host and maintain many of our Support clients. See our Website Hosting page for full details on a tailored hosting solution for your site.

Content updates

Need an extra pair of hands or some help with content updates? Just get in touch via

Website performance

Traffic retention, SEO and great UX all need a fast and responsive site. We’ll optimise it to the nth degree to ensure it’s performing to potential.

Email migration & account setup

If you’re looking to switch out of your tired old cPanel email client and move to Gmail or Office365, let us handle the grunt work of migration.

Website training

Face to face training, written guides or recorded Looms are part of the service. Any aspect you need a hand with, just reach out.

Website integration

Integration between systems is integral to business operations and efficiency. We integrate your site with 3rd party websites, platforms, systems and repos.


We offer 12 month warranty on projects, as well as a money back guarantee period to prove our ability, give you peace of mind, and zero risk.


No we don't. We believe there should be no wasted dollars on unused monthly support hours. For this reason, we bill only for what's used, and therefore only for what you need.
Support requests can be submitted to A ticket is then raised with a unique ID. Communications and pertinent information is then all captured on the individual task.
As we bill ad-hoc so there's no need to worry about unused monthly hours.
We bill a flat $95 + GST per hour for Wordpress website support.
No worries at all - we manage lots of sites on 3rd party hosting. We'll conduct a free of charge audit to assess what's involved with supporting and maintaining your site.
If a support request is deemed business-critical, you can include “URGENT” in the subject line and the request will be actioned with immediate priority. Response to the ticket submission will be within 1 hour and rectification as soon as possible. You can also escalate to a team member and reach them by phone if required.
No. None at all. If you're unhappy with anything, you're under no obligation to continue with our website support services.
  • Support requests assume up to 1 hour is pre-approved for investigation and rectification. In the event more time is needed, we advise an estimate and seek approval before progressing, or provide an estimate for a project.
  • We’ll acknowledge submission within 2 hours, with our reach goal within 1 hour. If we have questions or need clarification we’ll include in the acknowledgment.
  • Issue resolution or action policy is within 48 hours, with our reach goal on the day / 8 hours.
Support is available from 8.30am - 5.30pm, Monday to Friday. Out of hours support is an option, however it is subject to limitations on weekends and public holidays, availability, and must be scheduled.
Support can be used for functional changes or fixes, site administration, migrations, security, performance, and any other technical support.


Fairhaven Homes

We began working with Fairhaven Homes in mid 2022.

Since then, we’ve worked through dozens of new strategic initiatives, fixes and improvements to the site in order to boost engagement, conversions and drive leads.

We continue to work with the brilliant Fairhaven web team to expand and grow the business.


Big or small, we strive to build awesome relationships with our clients. Here’s a handful that we’ve had the privilege of working with.

“The team at Mainstay have been a massive support to the Live for Lily Foundation, in the design and roll out of our new website, the implementation of an improved email server, and general all round assistance of all our information technology needs. They’re responsive to our requests and service is second to none in ensuring our requirements are met and the performance of our site is optimal and secure.”

Philip Martins - Director and Chief Financial Officer, Live for Lily Foundation


Support is one of core service offerings. It’s with this team that many day-to-day problems are solved and we form fantastic long term relationships with our clients. The emphasis is on rapid communications, turnarounds and quality.

For many of our clients, we work as a fully integrated extension of their team.

If you’re looking for a new development partner, it’s also a great place to start. Resolving legacy issues, auditing and improving systems, making small but effective enhancements is a core service of Mainstay, and often an ideal place to kickstart a great working relationship.

All support and maintenance services are governed by SLAs, underpinning our commitment to respond quickly, and our transparent approach ensures there are no hidden costs or prohibitive fees.


1. Get in touch

Arrange your free 20 minute discovery session at a time that best suits you.

2. Tell us about you

Explore business and project requirements, goals and what you're looking to achieve.

3. FREE audit

We review your existing site or application at a code level and provide a comprehensive report.

4. Plan and GO

With a roadmap in place, work with our team to evolve, advance and grow your business.


We’ll happily arrange a time for a call or meet, provide you with a scope of work and estimate, or give you some expert advice.


Website Development

Future proof, robust, cleanly coded, upgradable websites built to evolve with your business. 

Australian WordPress Support

Let us help with fixes, updates, new features, performance, security, migrations and much more.


Web apps & Custom development

Product development and MVPs. Lean, built-for-purpose applications.

Website Maintenance

Website support, ongoing maintenance,
performance optimisation and security.

Website Hosting

Hosting packages tailored to your needs. Email migration & account setup.

Website Accessibility

Accessibility audits & implementation. Adhere to WCAG standards for your audiences.

Discovery and Requirements

Define objectives, explore requirements, engage stakeholders and develop your specification.


Flexible, scalable websites for business.


Enterprise CMS, custom development,
unrivalled eCommerce.

React & React Native

High performance, built-for-purpose web apps and mobile apps.

Python Development

Custom scripting for automating processes, augmenting applications and data integration.


Beautiful code, immaculate architecture, rapid development.