AUSTRALIAN
WEBSITE SUPPORT
Reliable, local expertise exactly when you need it.
Need support for your website?
We provide our clients with ongoing, reliable and exceptionally affordable website support, delivered under highly competitive turnaround policies.
Let us help with fixes, updates, new features, performance, security, migrations and much more.
GET SUPPORT TODAY
A GREAT SUPPORT TEAM IS AN ASSET TO YOUR BUSINESS
Working with us means you have a highly technical, expert development team at your fingertips, to engage as you need ad-hoc or to work together on a daily basis. Here’s what you can expect from Mainstay Digital’s support team:
Great to work with
We’re a great crew, and like to keep it real. Friendly and professional, we aim to build long term working relationships with our clients as trusted their partners.
Wordpress experts
Deep experience team-wide, from senior engineers through to junior developers in WordPress CMS, consistently taking it to new heights.
Rapid response
Rapid communications, responses and timely updates are a key factor in our top-notch service delivery.
Competitive
We work hard to keep our rates some of the most competitive in the industry, and to constantly deliver value, whatever your budget.
Strictly in-house
Australian owned and operated, based in Geelong, Melbourne and Perth. Our team is all local, no offshore, and we work with clients across the country.
No lock in contracts
In-built flexibility with all of our services, from MVP development through to maintenance and support, you’re always free to choose your own direction.
DOES MANAGING YOUR SITE FEEL HARDER THAN IT NEEDS TO BE?
Is your time being wasted with:
Unsustainable fees or retainers from existing providers
Poor communications from their agency, freelancer or offshore team
Quality of deliverables is sub-par, buggy or missing deadlines
Struggling to get things done internally
Unsustainable fees or retainers from existing providers
Not getting the technical expertise, rationale or direction you need
It needn’t be. We pride ourselves on providing unrivalled web support, day in, day out, for businesses large and small. And don’t risk sub standard work from offshore providers. Our 100% Australian team has a breadth and depth of skills to tackle any situation.
KEY SERVICES
App fixes & remediation
Have a wish list for your site a mile long? New features, improved performance, bugfixes – let us take it on and make you smile.
New features & functionality
We can scope out improvements, provide technical guidance and implement new functionality or a new initiative.
Website Maintenance
Ensure your site is patched, up to date, secure and humming. See our maintenance page for full details on how we manage your site.
Legacy issues & refactoring
Perhaps your site just wasn’t built right the first time. We can undertake a code assessment and refactor spaghetti code, or rebuild functionality cleanly from scratch.
Technical support
Contact our tireless support crew for help with bug fixes, website administration, content updates – and we operate under highly competitive SLAs.
Website security
Ensure your site and data are highly secure and safe. We provide security audits, reports and implement a wide range of security measures based on your needs.
WordPress hosting
We also host and maintain many of our Support clients. See our Website Hosting page for full details on a tailored hosting solution for your site.
Content updates
Need an extra pair of hands or some help with content updates? Just get in touch via support@mainstay.digital
Website performance
Traffic retention, SEO and great UX all need a fast and responsive site. We’ll optimise it to the nth degree to ensure it’s performing to potential.
Email migration & account setup
If you’re looking to switch out of your tired old cPanel email client and move to Gmail or Office365, let us handle the grunt work of migration.
Website training
Face to face training, written guides or recorded Looms are part of the service. Any aspect you need a hand with, just reach out.
Website integration
Integration between systems is integral to business operations and efficiency. We integrate your site with 3rd party websites, platforms, systems and repos.
OUR GUARANTEE
We offer 12 month warranty on projects, as well as a money back guarantee period to prove our ability, give you peace of mind, and zero risk.
FAQs
- Support requests assume up to 1 hour is pre-approved for investigation and rectification. In the event more time is needed, we advise an estimate and seek approval before progressing, or provide an estimate for a project.
- We’ll acknowledge submission within 2 hours, with our reach goal within 1 hour. If we have questions or need clarification we’ll include in the acknowledgment.
- Issue resolution or action policy is within 48 hours, with our reach goal on the day / 8 hours.
RECENT WORK
Fairhaven Homes
We began working with Fairhaven Homes in mid 2022.
Since then, we’ve worked through dozens of new strategic initiatives, fixes and improvements to the site in order to boost engagement, conversions and drive leads.
We continue to work with the brilliant Fairhaven web team to expand and grow the business.
BRAND EXPERIENCE
Big or small, we strive to build awesome relationships with our clients. Here’s a handful that we’ve had the privilege of working with.
“Matt and the team at Mainstay have provided us with fantastic support and guidance through various changes within our business. They are always responsive, warm and easy to deal with. And they are expert at explaining everything in layman’s terms, which is a major plus for those of us that are less tech savvy. We are proudly loyal customers and would highly recommend their services to anyone.”
Annie Ferguson - CEO, Great Southern Press
WORKING WITH US
Support is one of core service offerings. It’s with this team that many day-to-day problems are solved and we form fantastic long term relationships with our clients. The emphasis is on rapid communications, turnarounds and quality.
For many of our clients, we work as a fully integrated extension of their team.
If you’re looking for a new development partner, it’s also a great place to start. Resolving legacy issues, auditing and improving systems, making small but effective enhancements is a core service of Mainstay, and often an ideal place to kickstart a great working relationship.
All support and maintenance services are governed by SLAs, underpinning our commitment to respond quickly, and our transparent approach ensures there are no hidden costs or prohibitive fees.
INSIGHTS
WHERE TO FROM HERE?
1. Get in touch
Arrange your free 20 minute discovery session at a time that best suits you.
2. Tell us about you
Explore business and project requirements, goals and what you're looking to achieve.
3. FREE audit
We review your existing site or application at a code level and provide a comprehensive report.
4. Plan and GO
With a roadmap in place, work with our team to evolve, advance and grow your business.
WE’D LOVE TO HEAR FROM YOU!
We’ll happily arrange a time for a call or meet, provide you with a scope of work and estimate, or give you some expert advice.
